Frequently Asked Question

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier, access necessary information, and more.

We have attempted to match our prices  with those that you will see in your local store. However, while we strive for pricing accuracy, market conditions and competitive pressures can cause prices to change. Online pricing and product selection may also differ from your local store.

Some stores may require a minimum order value (before taxes) to qualify for free Pick Up at Store or Curbside Pick Up. As you shop online, you will be notified of the amount of your store’s minimum value and whether a small pick up fee will apply to your order should it not meet the minimum. There is no minimum order value (before taxes) for orders where all items will be delivered via Ship to Home, though shipping fees may apply

teamlicious.com uses cookies to remember information you gave us so that you don’t have to re-enter it each time you visit.

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the ”Forgot Your Password” link. Enter your email address and click on ”Send Password”. You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also wish to change your password from time to time. To do so, sign in to your account and then select ”Personal Information” in the navigation. Then, locate ”Change Password”, click edit and follow the instructions.

Yes, you can place an online order for someone else to pick up or have it delivered to them.

By providing the recipient’s name, email address and shipping details (when selecting Same-Day Delivery or Ship to Home) during the checkout process, the recipient will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email address, it will be your responsibility to contact the recipient and provide them with the Ready for Pick Up or Shipped email. Please get permission from the recipient before providing their name, email address and shipping information.

In the event of a return, it is at the discretion of the store you placed your order with as to whether you are eligible for a refund of your pick up fee. Please note: if your order contains items that were picked up over multiple trips to the store, ensure you bring all receipts related to your order to successfully process a refund.

Simply go online to teamlicious.com and begin to shop for your desired items. Once you have selected the items you would like to order, ‘add’ them to your cart. At checkout, ensure you have selected ‘Pick Up at Store’ as your Pick Up Method. After completing your order, you will receive a confirmation email. Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your Ready for Pick Up email before proceeding to the store

Please make sure to bring your Ready for Pick Up email (either on your smartphone or a print-out), which features a QR code and 4-digit pick up code. Stores will require one or both of these codes in order to successfully retrieve your order. Stores may also ask for additional information that can be found on your Ready for Pick Up email, and may require you to present a photo ID for verification purposes. Please also ensure that your vehicle has adequate space to fit your order.

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed. If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.

Because your order included products that were not in stock, they will be available for pick up at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

Due to tax requirements, we are unable to ship across provincial borders. At this time, we also do not ship outside of Canada.

Once you have selected the item(s) you would like to purchase, select ‘Ship to Home’ and then click on the 'Add to Cart' button. You can also click ‘Change to Ship to Home’ in the cart if you originally selected another option on the product page. Ensure your complete shipping address, including postal code, is entered correctly to get an accurate shipping estimate and avoid delays or cancellations.
Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.

For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.

Standard Delivery: for detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At the time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.
In-Home Delivery: The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack: The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. For all bulk item delivery service, a signature is required.

Unfortunately, at this time there are selected markets where goods may not deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry or plane service for delivery. Also, some P.O. Boxes are not eligible for delivery.
Heavy and/or oversized (66-350lbs and/or 120”-350” in any direction) products are only available for delivery to addresses within 100km of your selected Canadian Tire store. Find additional information regarding Heavy/Oversized shipments here.

Some items available for purchase in-store or online for Pick Up at Store may not be eligible for home delivery due to their size and/or weight or due to certain characteristics such as: heat/cold sensitivity, dangerous/hazardous (flammable, corrosive, combustible, etc.).

If your order contains multiple items, you may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

Most products are available for Same-Day delivery. Some items that may be ineligible include those that are potentially hazardous, oversized or heavy.

Cost for Same-Day Delivery varies per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.

Same-Day Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be verified and reflected on your receipt.

You can visit a product page or see Ship to Home options on the cart page to see the estimated delivery date. Once the delivery person has picked up your order, you will receive a tracking link by email with an updated estimate. You will also receive an SMS notification when your order is on its way and again when the delivery driver is approaching.

You will receive email with details of order consisting time and place assigned by customer for delivery.

Yes. You can get contactless delivery provided addressee details are corrected.

Same-Day Delivery is available for any delivery addresses that are within 10km from eligible stores.

You can visit a product page or see Ship to Home options on the cart page to see when an Same-Day Delivery order would be delivered.

If there is an issue with your order, please contact online customer support at 1-844-244-8326. Please note that the store and carrier should not be contacted in this case as an investigation is required.

No, the delivery fee associated with Same-Day Delivery is non-refundable.

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.

You will receive an email letting you know that delivery was unsuccessful. Your order will then be held at the store for 3 days for in-store pickup. Unfortunately, at this time, Same-Day carriers can only make one delivery attempt.

Same-Day orders follow the Pick Up at Store return process. You will need to please bring your order in store for returns or exchanges.

There are multiple ways to check on the status of an order. Here’s how:

1. Sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.

2. Orders can also be checked by clicking the order status link in your order confirmation email

3. If you don’t have an account or checked out as Guest, you can check on your order’s status by entering the email address used to place the order and the order number received at time of order confirmation here.

4. For Same-Day Delivery orders, you will receive a tracking link by email and SMS notifications once the delivery person has picked-up your order.

Orders typically ship within 1-2 business days. you will see an estimated delivery date if the product is available at the store. For online only and DC only products, you will see an estimated ship date. You will receive an email with a tracking number once your order has shipped.
If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

We will send you an order confirmation email as soon as your order is ready. Please wait for your your confirmation email before proceeding to the store to pick up your order, as you will be unable to collect your order without the email.

Yes! Orders that have not yet been processed, or are still active, may have some details available for editing. You are able cancel individual items, your entire order, or make changes to the following order details:

• Customer email address
• Customer phone number
• Delivery address

You can change the above information by viewing your Order Details. A message will be visible if there are details in your order eligible for editing, and the information that can be edited will have an “Edit” button next to it. If you don’t have an account: You can call Customer Service at 1-844-244-8326 and request assistance with changing the above details on your behalf.

Important note: Fewer details will be available for editing as the order is processed, so not to disrupt speedy completion of your order. The earlier after you place your order, the more details will be available for editing. Customers are not able to edit the contents of their order, beyond cancelling a product/order.

Yes! If you have opened an account, you can change your delivery address by viewing your Order Details and clicking on the “Edit” button in the “Shipping and Billing Information” box. If you don’t have an account, you can call Customer Service at  1-844-244-8326 and request assistance with changing the delivery address on your behalf. Please note: this change can no longer be made once the order is processed, so act quickly!

Alternatively, after your order ships, you can contact the carrier directly to update the address or redirect the package to a pickup facility.

Once an order is placed, you can cancel a product or your entire order. Here’s how:

If you have an account with teamlicious.com, follow these steps after signing in:

    1) Select Account from the top menu and go to Order History
    2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order.

If you do not have an account, you are still able to cancel items within your order by following these steps:

    1) Enter the email address used to place the order and your order number here.
    2) Click on Check order status.
    3) Select Cancel to cancel individual items from your order or the entire order.

If you still require assistance, please contact Customer Support at 1-844-244-8326 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.

If you cancel any items for which we have not issued a confirmation email, the pre-authorization held on your card will be removed. Charges to your credit card will be reversed within 24-48 hours

To make purchases exempt from tax, Teamlicious.com requires that documentation be provided at the time of purchase, which is not possible in our online environment, You will have to pay tax at the time of purchase. Please contact Customer Support at 1-844-244-8326 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.

When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pick up. When an item is ready for pick up, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. An email will be sent to the email address you provide when a payment is processed, and items are ready for pick up. For Ship to Home: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready to be shipped. When an item is ready to be shipped, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order.

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.

We accept Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. At this time, we are unable to accept other credit/debit cards, gift cards or store credit for online purchases.

All online transactions require you to pay online at the time of purchase, and you cannot pay for the order when picking it up instead. We can only accept one card per transaction.

No, your Official Sales Receipt will be provided to you when you complete your pick up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents. For all orders, you will be provided with an e-reciept via email once your order is completed. Please keep a copy of your receipt as you will need it to return or exchange your item(s).