T.K Size Helium Cylinder Rental

Yes you can change your appointment date or time by modifying your order online or contacting the Call Centre for assistance. Inflated balloon orders can only be edited up until 24 hours before your selected appointment date and time.

During the checkout process, the first available time slot at the store you have selected will be displayed. If you do not see the time slot you are looking for please contact the store directly.

If you have not picked up your order, an email reminder will be sent to you 1 hour after your pick up date and time and then again 2 hours before the store closure time. Remember, inflated balloons look best within 24 hours after inflation. There are no refunds for inflated balloons due to missed pickups.

At this time, inflated balloon appointments are available for in-store pick up only.

There are no refunds for inflated balloons.

There are no cancellations within 24 hours of a scheduled appointment.

You may cancel your inflated balloon order up to 24 hours before your selected date and appointment time.

You may cancel your inflated balloon order up to 24 hours before your selected date and appointment time.

Yes.

Balloons are at their best the same day as they're inflated.

The average vehicle holds about 24 inflated balloons and they're best stored in the back seat.  For safety reasons, it is recommended to transport helium-filled balloons in the reusable balloon bag.

Balloons look their best at room temperature. Keep them warm on cool days and cool on warm days.

Inhalation of helium can be harmful. Never breathe in helium. Uninflated or broken balloons can create a choking hazard. Keep an eye on your little ones. After your party properly dispose of uninflated balloons. Do not release balloons into the air. Help keep balloons out of our waterways and powerlines.

Some stores may briefly pause appointment booking to help manage unusually high levels of demand. Feel free to check back again later, or switch to another store currently accepting balloon orders with appointments.

Yes, you can place a balloon order with appointment and assign someone else to pick up.
By providing the recipient’s name and email address during the checkout process, they will be informed when the order is ready for pick up based on the appointment date and time. If you have not provided the recipient's email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pick Up email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.

No. You do not need to have an account to place a balloon order with appointment, though it does provide additional benefits such as being able to self modify certain details of your order including your appointment date & time (certain restrictions apply). Note: Balloon appointments can be modified up until 24 hours before your appointment time.

Most products are available for Same-Day delivery. Some items that may be ineligible include those that are potentially hazardous, oversized or heavy.

Cost for Same-Day Delivery varies per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.

Same-Day Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be verified and reflected on your receipt.

You can visit a product page or see Ship to Home options on the cart page to see the estimated delivery date. Once the delivery person has picked up your order, you will receive a tracking link by email with an updated estimate. You will also receive an SMS notification when your order is on its way and again when the delivery driver is approaching.

You will receive email with details of order consisting time and place assigned by customer for delivery.

Yes. You can get contactless delivery provided addressee details are corrected.

Same-Day Delivery is available for any delivery addresses that are within 10km from eligible stores.

You can visit a product page or see Ship to Home options on the cart page to see when an Same-Day Delivery order would be delivered.

If there is an issue with your order, please contact online customer support at 1-844-244-8326. Please note that the store and carrier should not be contacted in this case as an investigation is required.

No, the delivery fee associated with Same-Day Delivery is non-refundable.

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.

You will receive an email letting you know that delivery was unsuccessful. Your order will then be held at the store for 3 days for in-store pickup. Unfortunately, at this time, Same-Day carriers can only make one delivery attempt.

Same-Day orders follow the Pick Up at Store return process. You will need to please bring your order in store for returns or exchanges.

Due to tax requirements, we are unable to ship across provincial borders. At this time, we also do not ship outside of Canada.

Once you have selected the item(s) you would like to purchase, select ‘Ship to Home’ and then click on the 'Add to Cart' button. You can also click ‘Change to Ship to Home’ in the cart if you originally selected another option on the product page. Ensure your complete shipping address, including postal code, is entered correctly to get an accurate shipping estimate and avoid delays or cancellations.
Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.

For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.

Standard Delivery: for detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At the time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.
In-Home Delivery: The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack: The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. For all bulk item delivery service, a signature is required.

Unfortunately, at this time there are selected markets where goods may not deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry or plane service for delivery. Also, some P.O. Boxes are not eligible for delivery.
Heavy and/or oversized (66-350lbs and/or 120”-350” in any direction) products are only available for delivery to addresses within 100km of your selected Canadian Tire store. Find additional information regarding Heavy/Oversized shipments here.

Some items available for purchase in-store or online for Pick Up at Store may not be eligible for home delivery due to their size and/or weight or due to certain characteristics such as: heat/cold sensitivity, dangerous/hazardous (flammable, corrosive, combustible, etc.).

If your order contains multiple items, you may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.